Refund Policy


Virtual Care Works subscriber accounts carry a 30-day cancellation policy. Accounts canceled within 90 days of the service activation date will incur a $75.00 cancellation fee to help cover our installation and system configuration costs. During the first six months of service, any remaining pre-paid monthly fees will be refunded to subscriber’s account on record. 

Since we require no minimum commitment beyond the initial six-month term, we do not collect more than one month of service in advance. Cancellations of all services must be made with at least one-month advance notice. Therefore, no refunds are available for any services after the initial six-month term is completed. 

At our sole discretion, we may apply a prorated amount towards your next month's service fees in the event of sustained non-planned or non-emergency service outages.